OrbitVerse Buyer Protection
From the moment you pay to the moment you confirm delivery, OrbitVerse's escrow system and dispute resolution team stand behind your purchase. Here is exactly how we protect you.
Every payment is held in OrbitTrade escrow until you confirm delivery or 7 days pass after the seller marks the order shipped. Sellers never get paid before you are protected.
If your item doesn't arrive, arrives damaged, or is significantly not as described, you're covered for a full refund. No questions about who ships it or where they ship from.
Raise a dispute directly from your order page with photo evidence. Our team reviews both sides and resolves the vast majority of cases within 48 hours.
Approved refunds land in your OrbitWallet within 24 hours of resolution. Usable instantly for your next purchase or withdrawable to your bank account.
Sellers complete identity verification (NIN/BVN/CAC) and document KYC checks before they can list, so you always know who you are buying from.
Reviews can include real photo and video evidence from past buyers, and sellers can publicly respond, so you get the full picture before you buy.
Open a dispute from your order page and attach evidence. Our team reviews submissions from both buyer and seller and issues a decision within 48 hours. Approved refunds are credited to your OrbitWallet within 24 hours of resolution. For the full policy, see our Return and Refund Policy.
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